SERVICE

4.5

NEW CAR SALES

5.0

239 ratings and 173 comments received in the last 90 days.

21 March 2024

I've marked this as completely satisfactory, but only because Sophie was great. The lady in reception was also lovely, but all the guys we saw in the showroom couldbt even bring themselves to acknowledge us.

14 March 2024

Very satisfied. Just a couple of tiny niggles which were sorted straight away.

11 March 2024

From initial enquiry about the new Mini Countryman to the final purchase, the experience was very satisfactory. Scott took over our purchase and he listened very carefully to what we wanted and we were able to complete our deal very satisfactorily.

11 March 2024

Second to none service with Thomas Smith

10 March 2024

No complications and no pressure

08 March 2024

Excellent customer service from Thomas Smith - 2nd car he has sold me.

06 March 2024

Couldn't fault it

04 March 2024

The sales person (Robert Pugh) was courteous, helpful & patient. Before handover, he explained fully the workings of my new car & ensured that I was satisfied with everything before I left the showroom.

04 March 2024

This was our third new mini and the service from start to finish was great

04 March 2024

They ticked ALL the boxes

19 March 2024

Completely satisfied with the treatment by the service department. Especially the person who dealt with us , I think her name may have been Rose but can't be certain. She even gave a message to the sales department concerning our valuation.

16 March 2024

Staff were very friendly, professional and accommodating. I was slightly disappointed by the cleanliness of the temporary car inside. It was quite dirty.

15 March 2024

Work completed as quoted

15 March 2024

Because I won't know if they've sorted a problem till the clocks change.

14 March 2024

The service was carried out as expected, it was just quite expensive.

14 March 2024

Great service, timely, lots of info

14 March 2024

Everything went very smoothly. Excellent communication. Lovely and friendly staff.

13 March 2024

See above.

13 March 2024

Brilliant service

12 March 2024

No issues

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