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OUR CUSTOMER REVIEWS
SERVICE
4.5NEW CAR SALES
5.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by MINI UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
239 ratings and 173 comments received in the last 90 days.
14 March 2024
Very satisfied. Just a couple of tiny niggles which were sorted straight away.
11 March 2024
From initial enquiry about the new Mini Countryman to the final purchase, the experience was very satisfactory. Scott took over our purchase and he listened very carefully to what we wanted and we were able to complete our deal very satisfactorily.
11 March 2024
Second to none service with Thomas Smith
10 March 2024
No complications and no pressure
08 March 2024
Excellent customer service from Thomas Smith - 2nd car he has sold me.
06 March 2024
Couldn't fault it
04 March 2024
The sales person (Robert Pugh) was courteous, helpful & patient. Before handover, he explained fully the workings of my new car & ensured that I was satisfied with everything before I left the showroom.
04 March 2024
This was our third new mini and the service from start to finish was great
04 March 2024
They ticked ALL the boxes
02 March 2024
Clear instructions instructions and updates from Robert throughout the whole process
29 February 2024
Sophie was professional and friendly - all dates given were accurate and all paperwork kept to a minimum for us.
28 February 2024
On initial entrance, the centre was clean and inviting and I was given a warm welcome. All my questions were answered satisfactorily. I was not hurried and the staff who helped me were polite, amiable and at the same time relaxed. Excellent!
26 February 2024
Great Service
26 February 2024
Highly engaging and very friendly and responsive
25 February 2024
Excellent experience, Scott is a true expert.
25 February 2024
Sophie was lovely to deal with and a pleasure to speak to.
24 February 2024
Scott Joy at MINI Norwich was the salesperson when I went to purchase my first MINI Countryman. Scott was helpful in explaining the difference between models. I wanted the 2023 model and Scott was helpful in locating my perfect Countryman.
24 February 2024
Thomas was very helpful
23 February 2024
Great service all the way through.from looking at possible models to financing and pick up. Couldn't fault anything. Very helpful all the way through.
23 February 2024
Just a very easy process! Test drive was arranged and the car was given to us for as long as we needed.
22 February 2024
Scott was very helpful
22 February 2024
As above
22 February 2024
Nothing too much trouble for Sophie during the numerous questions
22 February 2024
Delays on insurance procurement, resolved but questions still over why it happened and no means of finding out.
29 January 2024
Purchase went smoothly
28 January 2024
As before George was very helpful. Set up my phone to my new mini and my husbands to the clubman -took time to explain all the tech to us Made the whole experience easy
28 January 2024
Our salesperson, Sophie Tudor-Cook, explained everything clearly and arranged for the new vehicle to be delivered on the planned day. Difficult to think how the process could be improved.
27 January 2024
Brilliant customer service/care given by George from start to finish. He listened, advised & never tried to give the hard sell as is the experience with some sales people
27 January 2024
All my questions were answered and George our sales expert was very helpful. He helped me find the perfect mini
20 January 2024
I have brought quite a few cars but more recently most sales people did not understand the product they were selling Sophie Tudor demonstrated a total understanding of the Mini and was not phased by any questions
20 January 2024
Extremely satisfied with the service provided by Sophie
17 January 2024
My only issue was that my phone does not fit in the special wireless charger and if I had known I might not have requested this feature!
17 January 2024
Graet service from all personnel. They have been quick to sort a couple of minor (delf-inflicted) problems.
12 January 2024
George was brilliant, he gave me lots of options to consider and clearly explained the benefits of each, before making the purchasing process for the preferred option very straightforward.
09 January 2024
George at Inchcape Norwich was excellent. He was well-informed about the Mini range. He spent time setting up the car/app with me so that everything was set and ready to go when I left the showroom.
05 January 2024
Helpful, courteous, informative.
05 January 2024
George Boulter was extremely polite, professional and helpful in every aspect of our purchase
04 January 2024
George was extremely patient and understanding of my querks throughout the process.
02 January 2024
Everything went smoothly
01 January 2024
Very well organised and quick and easy to sort and collect.
30 December 2023
Tom Smith, our Sales Executive, was very helpful, responsive and friendly. We were listened to and didn't feel rushed into making any decisions. The car looked amazing when we picked it up and Tom spent time showing us how everything worked.
30 December 2023
Mini finance was a bit stressful but vehicle was delivered on time
29 December 2023
Friendly helpful Robert Pugh
28 December 2023
The purchase was very straightforward and Rob Pugh kept us up to date through the build process and led us through a wonderfully detailed introduction to the car on delivery.
19 March 2024
Completely satisfied with the treatment by the service department. Especially the person who dealt with us , I think her name may have been Rose but can't be certain. She even gave a message to the sales department concerning our valuation.
16 March 2024
Staff were very friendly, professional and accommodating. I was slightly disappointed by the cleanliness of the temporary car inside. It was quite dirty.
15 March 2024
Work completed as quoted
15 March 2024
Because I won't know if they've sorted a problem till the clocks change.
14 March 2024
The service was carried out as expected, it was just quite expensive.
14 March 2024
Great service, timely, lots of info
14 March 2024
Everything went very smoothly. Excellent communication. Lovely and friendly staff.
13 March 2024
See above.
13 March 2024
Brilliant service
12 March 2024
No issues
12 March 2024
Very good service. Not 100% as one of the parcel shelf cords missing but later found in bottom of boot . Courtesy clean also seems to have deposited some sort of stain on car roof, which I then had to clean off when I got home.
12 March 2024
All good
12 March 2024
My appointment time was 12-30 and the job was completed by 1-45. The work carried out was explained to me, an email sent to give me details of Mini health check and watched the video when I got home.
12 March 2024
Car ready on time.
11 March 2024
Amazing as always
11 March 2024
Just a bit disappointed not all the work was carried out. I was offered to do it when I collected the car however I had to collect it on the way to work
11 March 2024
Work carried out and I was kept informed
11 March 2024
The young lady that served me was excellent although the issue I was booked in for couldn't be located and rectified and I will need to return
11 March 2024
Made easily accessible to myself
11 March 2024
Great service
11 March 2024
Always helpful
11 March 2024
I like the videos and the information provided although the first choice of tyres was out of stock! Really surprised at that :(
07 March 2024
Was kept up to date with what was going on etc - felt very in the loop.
07 March 2024
They really went that extra mile to help me with a loan car
07 March 2024
Staff went over and above to assist me
04 March 2024
Car smelt lovely after valet and car felt better to drive after mot
04 March 2024
All work completed on time and to high
04 March 2024
Great people
04 March 2024
From the pre call to pick up the colleagues communicated well and were very helpful
04 March 2024
Prompt service and care
04 March 2024
Fantastic service
03 March 2024
Always a great experience taking my car into MINI, the technicians c it now video reassured me my car is in perfect condition and the service received is personal.
29 February 2024
Good communication at every stage
29 February 2024
Kept the car slightly longer than expected due to an issue taking the manifold off but no major problem as i kept the courtesy car
29 February 2024
With one minor exception all functioned efficiently and in a timely manner as it should.
29 February 2024
Very helpful when booking in the service a loan car was booked but then we received a call making sure we had remembered the booking and Rose suggested collecting the car, which we took her up on and saved us two trips to the dealership.
28 February 2024
Having had 4 visits to complete the repair and a misunderstanding with bookings, this time was not one of the best experiences
28 February 2024
Did a sit and wait service which was easy to arrange with the ladies on the phone. This service is very handy if you live a fair way away. Service done within the 2 hour slot.
26 February 2024
Efficient and friendly service.
26 February 2024
Good service every time
26 February 2024
Video of inspection informative
25 February 2024
Faultless service by the team
25 February 2024
Yeah all good
24 February 2024
I expected total honesty, not pressure sales.
24 February 2024
Because the fault hasn't been resolved and I'm nearly £500.00 out of pocket.
23 February 2024
Very polite and cheerful service.
23 February 2024
just that everything is so costly these days for all of us, having chosen a mini on the grounds that it would be economical to run,
23 February 2024
On the day of MOT very satisfied, BUT today not so happy as I'm having to wait and now thinking that I wished I hadn't accepted the offer of it being washed on the MOT day!!!
23 February 2024
The experience of booking my car in to have a fault remedied was seamless and the lady at the desk was extremely helpful. Whether the work Dunn has cured the problem we won't know yet because I haven't been out driving in the rain.
23 February 2024
Friendly and knowledable
23 February 2024
Very helpful and courteous
22 February 2024
Fault resolved satisfactorily
22 February 2024
We asked the service department to sort our our navigation system as it wasn't working properly. When we got the car back the system was exactly the same as it was before and still wasn't fixed.
22 February 2024
As far as I can tell, all work required was carried out OK
22 February 2024
Friendly and efficient service booking and the same in mini Norwich.
22 February 2024
all as expected
22 February 2024
Staff are always courteous and polite, service is great and plenty of tea and coffee on tap
22 February 2024
They were excellent
04 February 2024
I keep on retuning my mini to check the low mileage achieved and each time they say nothing is wrong.
28 January 2024
Every one is very helpful.
28 January 2024
I was early for my service but was booked in very quickly and settled in with a coffee at reception. A video was sent to my mobile showing the safety checks were done with no problems found.
28 January 2024
Great service rectifying my rear window, only docking a star as a new car shouldn't need to be fixed so soon. Also be handy for a collection service to be reintroduced.
28 January 2024
Excellent
28 January 2024
I was kept Informed
27 January 2024
As above I've already ready said above and below
27 January 2024
I was not informed that my car would not be dealt with as soon as I left it, as usually happens when I book it for a service. Had I known I would have booked an MOT nearer my house.
27 January 2024
Very clear and kind as it was an intermittent fault so was all OK by the time I dropped the car.
26 January 2024
Attention to detail shown by Chris and genuine enthusiasm for, what was, major work.
23 January 2024
NO CONCERNS AT ALL
23 January 2024
as above
22 January 2024
great service, good communication
22 January 2024
Only mot
22 January 2024
Staff always polite and helpful
22 January 2024
My answer is based purely on the effectiveness of the service department at Inchcape MINI at Easton, Norwich. In particular Georgina Smith, working whilst her manager is away on maternity leave is highly customer oriented and goes the extra mile.
22 January 2024
Excellent as always
22 January 2024
Very happy with the service we received
21 January 2024
Office staff extremely helpful & professional
21 January 2024
See previous response
21 January 2024
They were fantastic and very accommodating !!!!
21 January 2024
Efficient receptionist, happy with work carried out.
21 January 2024
No problems
21 January 2024
Great quick reaponse
21 January 2024
Tom Smith understood my passion for Mini's and my keen attention for detail. Tom ensured my experience as a customer was the best it could be. Tom came across as professional, very knowledgeable and honest. A true asset to Mini Norwich.
21 January 2024
Good professional service and like the fact car is washed when being serviced too.
21 January 2024
10 out of 10
21 January 2024
Accommodating fitting in an MOT which was needed but I hadn't booked. Helpful when I couldn't access by credit card PIN ( had left my phone at work) and managed the transaction without it.
21 January 2024
Tried to book a mot & service but they didn't have capacity. However, when i dropped the car off i was told that they could do the service afterall which was good. Only given 4 stars though as asked for a valuation which i never got.
21 January 2024
If waiting, it would be nice to have a comfy area.away from the show room.
19 January 2024
All good and kept the battery on charge until I arrived which I really appreciated.
18 January 2024
Everyone went the extra mile to get my car ready.
18 January 2024
As above
17 January 2024
The service was efficient and fast but I struggle with having to pay £150 to even get a quote for the repair.
17 January 2024
Everything was clear and any questions I had were answered.
17 January 2024
My in car entertainment system keeps switching to car play when I start the car. I asked if your tech guy could look at it while my car was in all day for service but apparently he didn't have time
17 January 2024
Very accommodating staff always happy to help and my dog was allowed to wait in the show room with me.
17 January 2024
As above
17 January 2024
Love my car, staff at Norwich very helpful but online booking system doesn't work
17 January 2024
Regular updates, great communication
17 January 2024
The lady on the service desk was very friendly and done her job very well , made me a coffee and sorted my car as quickly as possible
17 January 2024
Very helpful staff kept me informed throughout and made the experience very reassuring and supportive
17 January 2024
Friendly staff, good video explanation, clean car
17 January 2024
Very happy with service
17 January 2024
The experience was great, it was a miserable windy day and I arrived early, Rose let me in to deal with my car, she also arranged the workstation for me so I could work there while my car was being serviced.
16 January 2024
My experienced Now with Georgie was excellent. She make sure that everything was addresseeds and she explained every process. When I have a question she explained everything and made Sure that she also followed Up
15 January 2024
The reception was very good and Georgina was very helpful and pleasant and the paperwork was all completed very efficiently. Finding our tyre pressures hadn't been checked was disappointing.
15 January 2024
The lady who dealt with my car while in for recall work gave me updates and sorted a courtesy car when mine had to stay in longer, really good customer service
15 January 2024
Polite and easy service
13 January 2024
Everyone I spoke to, both on the phone to book the MOT and in store, was really friendly and helpful. I was kept updated about my car and what it needed doing and I was given helpful advice.
13 January 2024
Always happy with service and staff
12 January 2024
Super helpful staff, quick service and excellent after care
12 January 2024
Rose was excellent a real credit to mini, I felt my custom was valued. 1st class
11 January 2024
Efficient service
10 January 2024
Great service, allowed me to wait and do work whilst the car was being looked at.
10 January 2024
Pleasant staff. Quick turnaround.
10 January 2024
Very good service and information given to me when I collected my car was self-explanatory
09 January 2024
Happy to help with everything
08 January 2024
Manager always helpful and sorted problem for me
08 January 2024
Very professional service desk. Explained everything thoroughly and answered any questions I had.
08 January 2024
Very good staff both on phone and in showroom.
08 January 2024
rose was outstanding and helped me so much with loan car, highly recommend. Thanks again!
07 January 2024
The engineers were thorough but the video, the guy chatted so fast, he was hard to understand.
04 January 2024
I'm still awaiting the work to be completed as I had an alloy replaced which is the wrong colour. I was promised it would be sprayed for me as part of the cost but still yet to hear even after chasing it. Also not received the service documents yet.
01 January 2024
The staff were lovely (Rose in particular) but I was unimpressed by the service on the car. Promised a wash, didn't happen. 2 x warranty claims rejected despite being told in summer one would happen. And being told a defect was rejected is bad.
30 December 2023
Quick and easy service drop off and collect. Getting a bit confused between text messages, emails, app messages and in-car display messages, but all sorted now.
29 December 2023
Everything great but availability was tight and the option of a loan vehicle or while you wait appointment would've been good.
29 December 2023
Sorted out the problem
29 December 2023
Friendly staff
28 December 2023
The team were super helpful and nice to deal with, but the issue with my car isn't fixed yet. Otherwise, I'd have rated more highly once the matter's resolved.
21 March 2024
I've marked this as completely satisfactory, but only because Sophie was great. The lady in reception was also lovely, but all the guys we saw in the showroom couldbt even bring themselves to acknowledge us.