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Customer Reviews.

service

4

Professional service

27 April 2021

service

4

The service gentleman was very helpful and the vehicle was completed on time together with both its service and the car cleaned.

27 April 2021

service

5

Team were excellent, communication was much appreciated

25 April 2021

service

5

Good job

24 April 2021

sales

5

All online, therefore fast and convenient

24 April 2021

service

5

Prompt investigation and helpful.

23 April 2021

sales

5

I was kept well-informed throughout

23 April 2021

sales

5

Despite difficulties due to covid Scott installed the wind deflector and showed me around the car as far as he was able

22 April 2021

service

4

As expected level of service given.

22 April 2021

service

5

I was the first person to enter the showroom following the latest lockdown and was given a warm welcome by the receptionist who then guided me to Tom. He was very courteous and helpful, he explained what would happen.

22 April 2021

sales

5

All went well and well managed with the covid situation

20 April 2021

service

5

Great service and help recently

20 April 2021

service

4

The young man that dealt with me was really helpful in answering my questions and handled my cross husband very well. Instructions were clear and I was greeted at the car saving the need for me to enter the building.

19 April 2021

sales

5

It was just lovely, very exciting!

16 April 2021

sales

5

Friendly and understanding service

16 April 2021

sales

5

Good sales process, well informed during build process and good handover during COVID

16 April 2021

sales

5

Not being allowed in because of COVID , the staff were very good , Sophie made sure when we were at handover she explained anything I asked . if anything I wasn't sure of or something once I was home thought of anything, just to call her .

14 April 2021

sales

5

Very good handover

13 April 2021

sales

5

Sophie was fantastic. Approachable, knowledgeable, nothing was an issue and she went out of her way to put us at ease/answer and worries/questions we had.

13 April 2021

sales

5

I am very pleased with the service I have received all the staff have been very professional and the customer service has been excellent

12 April 2021

service

5

Efficient in and out system- customer focussed

11 April 2021

service

5

Good team effort,well done

11 April 2021

sales

5

Staff were always friendly and helpful

11 April 2021

service

5

Very polite, helpful and informative.

11 April 2021

service

5

All works needed completed promptly, explanation for delay on additional works needed (recall of charge cable)

10 April 2021

sales

4

It wasn't the same experience as when I purchased my last mini due to covid but the staff made it the best experience they could

10 April 2021

service

5

All very satisfactory

10 April 2021

service

5

Quick and easy to book and good service received.

10 April 2021

service

4

Friendly and helpful and well mannered

08 April 2021

service

5

The Service team are always courteous and polite when I am booked in, nothing is too much trouble for them.

08 April 2021

sales

5

Seamless transfer

08 April 2021

service

4

Everything done as stated during booking in of car. Costa as quoted.

08 April 2021

sales

5

Seemless and quick under current lockdown circumstances..

07 April 2021

service

5

Ease of arrangement, clear discussion of need

07 April 2021

sales

5

Excellent service from start to finish. Good communication when answering my enquiries and good follow up to check I was happy with my car

06 April 2021

sales

5

It's a strange time with Covid but it was made easy

06 April 2021

sales

5

Friendly and very helpful staff. Easy handover. Although being in lockdown the service was first class and so easy to buy a car.

04 April 2021

sales

5

During purchase we were out of lockdown and able to Go in store for a face to face consultation to find what we were looking for- everything was covid secure. On collection during a lockdown the handover was simple and also covid secure.

03 April 2021

service

5

Kept me updated at all times.

03 April 2021

service

5

Because you always help out

02 April 2021

sales

5

Looked after and kept informed with progress all the time.

02 April 2021

sales

5

Tom provided excellent customer service, very quick responses and nothing was too much trouble. Kept in Touch throughout process.

01 April 2021

service

3

Overall the Norwich branch was helpful!

31 March 2021

service

5

Cooper Norwich should be commended for their professional attitude especially in these challenging times, it's often a chore having vehicles serviced but in this instance it was seamless and efficient.

30 March 2021

service

5

Friendly and efficient staff. Work completed in a timely manner.

28 March 2021

sales

5

Though we were not able to go inside as much as posibile was explained outside.

28 March 2021

sales

4

Always willing to go the extra mile.

28 March 2021

service

5

All issues raised sorted

28 March 2021

service

5

Dealt with very competently at Cooper Norwich. Very helpful and friendly .

28 March 2021

sales

5

it was always easy to get the informartion i needed. once the purchase had been agreed i was kept tup to date