The service gentleman was very helpful and the vehicle was completed on time together with both its service and the car cleaned.
Team were excellent, communication was much appreciated
All online, therefore fast and convenient
Prompt investigation and helpful.
I was kept well-informed throughout
Despite difficulties due to covid Scott installed the wind deflector and showed me around the car as far as he was able
As expected level of service given.
I was the first person to enter the showroom following the latest lockdown and was given a warm welcome by the receptionist who then guided me to Tom. He was very courteous and helpful, he explained what would happen.
All went well and well managed with the covid situation
Great service and help recently
The young man that dealt with me was really helpful in answering my questions and handled my cross husband very well. Instructions were clear and I was greeted at the car saving the need for me to enter the building.
It was just lovely, very exciting!
Friendly and understanding service
Good sales process, well informed during build process and good handover during COVID
Not being allowed in because of COVID , the staff were very good , Sophie made sure when we were at handover she explained anything I asked . if anything I wasn't sure of or something once I was home thought of anything, just to call her .
Very good handover
Sophie was fantastic. Approachable, knowledgeable, nothing was an issue and she went out of her way to put us at ease/answer and worries/questions we had.
I am very pleased with the service I have received all the staff have been very professional and the customer service has been excellent
Efficient in and out system- customer focussed
Good team effort,well done
Staff were always friendly and helpful
Very polite, helpful and informative.
All works needed completed promptly, explanation for delay on additional works needed (recall of charge cable)
It wasn't the same experience as when I purchased my last mini due to covid but the staff made it the best experience they could
All very satisfactory
Quick and easy to book and good service received.
Friendly and helpful and well mannered
The Service team are always courteous and polite when I am booked in, nothing is too much trouble for them.
Everything done as stated during booking in of car. Costa as quoted.
Seemless and quick under current lockdown circumstances..
Ease of arrangement, clear discussion of need
Excellent service from start to finish. Good communication when answering my enquiries and good follow up to check I was happy with my car
It's a strange time with Covid but it was made easy
Friendly and very helpful staff. Easy handover. Although being in lockdown the service was first class and so easy to buy a car.
During purchase we were out of lockdown and able to Go in store for a face to face consultation to find what we were looking for- everything was covid secure. On collection during a lockdown the handover was simple and also covid secure.
Kept me updated at all times.
Because you always help out
Looked after and kept informed with progress all the time.
Tom provided excellent customer service, very quick responses and nothing was too much trouble. Kept in Touch throughout process.
Overall the Norwich branch was helpful!
Cooper Norwich should be commended for their professional attitude especially in these challenging times, it's often a chore having vehicles serviced but in this instance it was seamless and efficient.
Friendly and efficient staff. Work completed in a timely manner.
Though we were not able to go inside as much as posibile was explained outside.
Always willing to go the extra mile.
All issues raised sorted
Dealt with very competently at Cooper Norwich. Very helpful and friendly .
it was always easy to get the informartion i needed. once the purchase had been agreed i was kept tup to date