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Customer Reviews.

service

5

Kept me updated at all times.

03 April 2021

service

5

Because you always help out

02 April 2021

sales

5

Tom provided excellent customer service, very quick responses and nothing was too much trouble. Kept in Touch throughout process.

01 April 2021

service

3

Overall the Norwich branch was helpful!

31 March 2021

service

5

Cooper Norwich should be commended for their professional attitude especially in these challenging times, it's often a chore having vehicles serviced but in this instance it was seamless and efficient.

30 March 2021

service

5

All issues raised sorted

28 March 2021

service

5

Dealt with very competently at Cooper Norwich. Very helpful and friendly .

28 March 2021

sales

5

Though we were not able to go inside as much as posibile was explained outside.

28 March 2021

service

5

Everything was as planned

28 March 2021

service

5

Friendly and efficient staff. Work completed in a timely manner.

28 March 2021

sales

4

Always willing to go the extra mile.

28 March 2021

sales

5

it was always easy to get the informartion i needed. once the purchase had been agreed i was kept tup to date

28 March 2021

service

5

Slight delay in completing work but was reassured what time it would be ready.

26 March 2021

service

4

All ok

25 March 2021

service

4

The problem wasn't resolved at the time but has since been dealt with to my satisfaction.

24 March 2021

service

5

Easy too book, and happy with everything

23 March 2021

sales

5

Efficient friendly and helpful

23 March 2021

service

5

Brilliant service and a discount despite the situation.

22 March 2021

service

5

It was simple to deliver my mini, even with the COVID restrictions My mini was serviced quickly and efficiently I was kept informed about the progress of the service My car was washed and cleaned when I collected it

21 March 2021

service

5

Under the present circumstances they were excellent

21 March 2021

sales

5

As mentioned above, the whole experience was very friendly and professional. There was always someone on hand to answer any questions I had. A very good customer experience all round.

21 March 2021

service

5

Very happy

20 March 2021

service

4

Kept up to date with service progress staff polite and efficient

19 March 2021

service

5

Very good!

19 March 2021

sales

3.5

Covid restrictions limited the handover.

19 March 2021

service

5

Everything was done as promised and with a happy staff!

19 March 2021

service

4

Because l was satisfied

19 March 2021

service

4

Under the current climate the service I received was good.

18 March 2021

service

5

Very happy the professional service provided

17 March 2021

service

5

No issues so far and only do what needs doing with a heads up as what is next and when.

17 March 2021

service

5

During Covid times loved the contactless drop off and Booking in online prior to visit.

17 March 2021

service

3.5

They managed to satisfy our needs

17 March 2021

service

5

No doubts or misgivings, only a feeling that quality and service has been second to none

17 March 2021

service

5

As above.

15 March 2021

service

5

See above

15 March 2021

service

4

Experience and service very good .I feel prices should be reviewed .

15 March 2021

service

5

Extremely friendly service makes all the difference.

15 March 2021

service

5

See previous answer.The car was delivered back as instructed by me ( due to shielding) exaactly as i requested

14 March 2021

service

5

Job done well

14 March 2021

service

5

Although we had booked for broken lock within days of booking a slot with mini centre 'noticed computer telling us we needed brake fluid change ' with no hesitation they kindly managed having the two items sorted in a very short time.. many thanks

12 March 2021

sales

5

Sophie was very helpful & answered any questions I had promptly before & after I ordered my car. Also kept me up to date with progress via phone & video calls. Was made to feel a valued customer.

11 March 2021

service

5

Well organised

09 March 2021

service

5

Excellent in every way

08 March 2021

service

4

Gave a very good service with a smile

08 March 2021

service

5

Excellent . No faults

08 March 2021

service

5

Very helpful

08 March 2021

service

5

Really great customer service from Eve at the Mini Service centre

08 March 2021

service

5

Even in these very difficult and different times, the standard of work carried out was explained as usual. Extra precautions were in force, making it both a safe environment for customer and advisor. Car was ready in good time.Clean too.

07 March 2021

service

5

Well organised process and good communication throughout

07 March 2021

service

5

Mini Cooper Norwich fantastic. Lovely people, all round. We're a bit doddery but the staff are always cheerful - rather like their minis.