Kept me updated at all times.
Kept me updated at all times.
Because you always help out
Tom provided excellent customer service, very quick responses and nothing was too much trouble. Kept in Touch throughout process.
Overall the Norwich branch was helpful!
Cooper Norwich should be commended for their professional attitude especially in these challenging times, it's often a chore having vehicles serviced but in this instance it was seamless and efficient.
All issues raised sorted
Dealt with very competently at Cooper Norwich. Very helpful and friendly .
Though we were not able to go inside as much as posibile was explained outside.
Everything was as planned
Friendly and efficient staff. Work completed in a timely manner.
Always willing to go the extra mile.
it was always easy to get the informartion i needed. once the purchase had been agreed i was kept tup to date
Slight delay in completing work but was reassured what time it would be ready.
The problem wasn't resolved at the time but has since been dealt with to my satisfaction.
Easy too book, and happy with everything
Efficient friendly and helpful
Brilliant service and a discount despite the situation.
It was simple to deliver my mini, even with the COVID restrictions My mini was serviced quickly and efficiently I was kept informed about the progress of the service My car was washed and cleaned when I collected it
Under the present circumstances they were excellent
As mentioned above, the whole experience was very friendly and professional. There was always someone on hand to answer any questions I had. A very good customer experience all round.
Kept up to date with service progress staff polite and efficient
Covid restrictions limited the handover.
Everything was done as promised and with a happy staff!
Because l was satisfied
Under the current climate the service I received was good.
Very happy the professional service provided
No issues so far and only do what needs doing with a heads up as what is next and when.
During Covid times loved the contactless drop off and Booking in online prior to visit.
They managed to satisfy our needs
No doubts or misgivings, only a feeling that quality and service has been second to none
Experience and service very good .I feel prices should be reviewed .
Extremely friendly service makes all the difference.
See previous answer.The car was delivered back as instructed by me ( due to shielding) exaactly as i requested
Job done well
Although we had booked for broken lock within days of booking a slot with mini centre 'noticed computer telling us we needed brake fluid change ' with no hesitation they kindly managed having the two items sorted in a very short time.. many thanks
Sophie was very helpful & answered any questions I had promptly before & after I ordered my car. Also kept me up to date with progress via phone & video calls. Was made to feel a valued customer.
Excellent in every way
Gave a very good service with a smile
Excellent . No faults
Really great customer service from Eve at the Mini Service centre
Even in these very difficult and different times, the standard of work carried out was explained as usual. Extra precautions were in force, making it both a safe environment for customer and advisor. Car was ready in good time.Clean too.
Well organised process and good communication throughout
Mini Cooper Norwich fantastic. Lovely people, all round. We're a bit doddery but the staff are always cheerful - rather like their minis.